A norm that I aspire to, however difficult it can be at times is this one:
Seek to understand before being understood.
I just read a story about an administrator who practices this norm.
“In a few minutes, he got the idea that I wasn’t there to make his day more miserable but that I was genuinely trying to understand him.”
She described the encounter between herself and the child as magical. I felt the magic as I read her words. Karen is a true leader. Go read the whole story. It’s a story worth listening to, sharing, and believing.
“We are responsible not only for the stories we tell and the stories we listen to, but for the stories we choose to believe.” ~Thomas King